In accordance with the provisions of this Code, members (and their employees) shall at all times:-

• Act in the best interests of members' clients
• Provide advice and guidance to enable clients to make informed decision on risk and insurance protection
• Provide full and accurate information for effective underwriting
• Respect the client's confidentiality in relation to all records and information
• Ensure the validity and accuracy of all documentation
• Make available all relevant documentation, policies, certificates, endorsements and premium calculations, as may be required
• Be professional, efficient and responsible in all dealings
• In the event of a claim, take every step necessary to ensure prompt and fair settlement
• Work towards maintaining and enhancing the reputation of AAA and its members
• Act in the spirit of the Code and encourage others to do likewise